openR link FAQ

Your Renault professional will sort it out for you!

Your connected services are activated during your vehicle handover. For more information, contact our Renault Customer Support.

Some services may be used directly on your openR link system. For others, you need to download the My Renault app. Download it on your Android or iOS smartphone and create your My Renault account. 

You can find information about your services in the Renault Connect Store. 

Tip: to use your services, make sure your vehicle is in a network coverage zone.

To find out whether connected services are activated:

1. Log in to your My Renault account.
2. If not done when your vehicle was delivered, synchronise your vehicle with your My Renault account.
3. Go to the Contracts page of your My Renault app. The status for each service is listed.
4. To activate your services, make sure that data sharing is enabled, and that your openR link system’s connectivity is activated.
5. Check that your vehicle is in a network coverage zone.

In the event of malfunction, contact Renault Customer Support.

Renew your connected services using your computer or your smartphone. To do this, select the vehicle for which you want to renew your contracts and tap on the Renault Connect Store tab.

You can then see the catalogue of services. Follow the indicated steps to renew your services.

To temporarily deactivate your vehicle’s connected services, manage your confidentiality by deactivating data collection. You can do this as follows:

• Refuse data collection in the window that is displayed when changing your profile.
• At any time, by accessing the settings in your Vehicle’s universe. Then tap on Network and Internet, then Connectivity. You can then edit your selection.
  

A personal hotspot lets you connect to the Internet by tethering to your smartphone’s mobile data. You can use your vehicle’s connected services in this way.

You need to renew your plan if you have already used up your data plan. Go to the ORANGE portal to purchase one of its data options.

Or tether your vehicle to your phone’s data plan via a personal hotspot.

Renault and Google need some specific data, such as geolocation, to be able to function.

For more information, please read the Renault personal data policy.

If your connected services are not working, first of all check that you have agreed to data sharing. Without this, your connected services will not be available.

To use My Renault remote services, make sure you have synchronised your My Renault account with your vehicle correctly. If the problem persists, contact Renault Customer Support.

Do you want to protect your data when you sell your car? Follow these instructions.

• Get into your car.
• Go to your profile via the notification centre.
• Tap on the wheel icon located on the top right-hand corner of your screen and delete your profile.

You also have the option of resetting your multimedia system to restore factory settings. To do this, from the administrator account:

1. Access your Vehicle’s universe.
2. Tap on Settings, then System at the bottom of the list. 
3. Then select Reset options and Factory reset.
4. Finally, tap on Reset at the bottom of the window displayed.

Your car is ready for resale!

You can also log in using a guest profile.

A guest profile lets you access most Google services. But you won’t get a customised experience.

You won’t be able to use My Renault remote services without a linked account. You won’t be able to access Google Play either or any associated apps (Spotify, Amazon Music, Google Translate and many others).

You can create up to 5 user profiles in your openR link system.

Personalise your profile by linking it to your Google and My Renault accounts. Enjoy Google Maps learning features and download your favourite apps on Google Play. 

You get a far greater personalised experience when your openR link profile is linked to your Google and My Renault accounts.

• Navigation: save your navigation preferences and favourite destinations in the openR link system.
• Vehicle functions: save some of your favourite settings such as cabin temperature, favourite radio channels or the MULTI-SENSE mode.
• Infotainment: download your favourite apps on Google Play to create a driving experience that suits you.

You can use the same Google and My Renault login for different openR link multimedia system profiles.

However, for data confidentiality, we recommend that you use separate logins.

Yes, each user profile can be protected in various ways.

If your user profile is protected by a password, pattern or code, you need to enter it whenever you start your vehicle.

To use your My Renault application’s connected services, your smartphone must have an OS version equivalent or higher than:

• Android 6.0
• iOS 11.0
  

Your retailer will help sync your My Renault account to your vehicle on the day that it is delivered:

1. Get into your Renault.
2. During the steps to configure your profile, enter your My Renault login information (email and password). Make sure that you have closed your My Renault app.
3. Your vehicle is now synced.

Note: you can completely fill out your My Renault account later via your profile.

Yes, you can add several cars to the same My Renault account.

To do this:

• Launch the My Renault app.
• Tap on the Car icon in the bottom left-hand corner of your screen.
• Scroll down.
• Click on Add a car.
  

Find and manage the list of vehicles linked to your My Renault personal account whenever you want.

No, you cannot link the same vehicle to several My Renault accounts.