- Vehicles
- Used
- offers & finance
- Drive Electric
Drive Electric
- Owners
Owners
- Discover Renault
Media Nav Evolution FAQ's
Need more information about your Media Nav Evolution multimedia system?
Bluetooth®, Android Auto™ & Apple Carplay™, updates & navigation, etc. Check out our answers to your frequently asked questions.
- Check that Media Nav and your phone are both turned on.
- In the main Media Nav menu, click on "Settings" then "Bluetooth". Then click on "Search for Bluetooth devices" or "External device authorisation".
- On your phone, activate the phone's Bluetooth connection and, if necessary, make it "visible".
- Enter the Bluetooth PIN "0000" on the phone's keypad.
- The device will automatically be registered and connected to the vehicle.
N.B.: You can change the PIN by pressing "Change Password" on Media Nav.
The following extensions are compatible with your Media Nav:
Format/Extension:
- MP3/.mp3
- WMA/.wma
- Compatible smartphones:
Android: version 5.0 or later
Apple: iPhone 5 or later with iOS 7.1
- Non-compatible smartphones = Windows Phone and other OS not mentioned above
Go to the following link to make sure your country is Android Auto™ compatible: https://www.android.com/intl/fr_fr/auto/
Go to the following link to make sure your country is Apple CarPlay™ compatible: https://www.apple.com/ios/feature-availability/#applecarplay-applecarplay
- Download the Android Auto™ app on your smartphone
- Follow the instructions (accept the conditions of use)
- Enable 3G/4G data and location services on your smartphone
- When your vehicle is stopped, unlock your smartphone's screen and connect a manufacturer-certified smartphone USB cable
- Your smartphone will then ask you to look at the Media Nav Evolution screen
- Click on the "Android Auto" button in the bottom right of your Media Nav Evolution screen to open the menu
- Your smartphone will switch to standby mode once Android Auto™ starts on Media Nav Evolution
- Android Auto™ is now active
- If needed, you can also check out the dedicated Android Auto™ tutorial
- Connect an Apple-certified USB cable
- Enable 3G/4G data and location services on your iPhone
- Your iPhone will automatically ask for permission to start Apple CarPlay™ on Media Nav Evolution
- Click on the "Apple CarPlay" button in the bottom right of your Media Nav Evolution screen to open the Apple CarPlay™ menu
- If needed, you can also check out the dedicated Apple CarPlay™ tutorial
Step 1: retrieve the version installed on your vehicle
- Insert a USB stick into your Media Nav (minimum 8 GB, FAT32 format).
- Tap the "Home" icon in the bottom left-hand corner of your Media Nav screen.
- Tap "Dest" or "Nav", then "Accept".
- Tap "Options" in the bottom right-hand corner of your Media Nav screen, go to the second page then tap "Map updates".
- Tap "Options", then "Update".
- When the message "Are you ready to start collecting information from the device?" is displayed, tap "Yes".
- The message "Software update. Information being collected from device..." is displayed, as well as a loading status bar. Please wait for a few moments and do NOT remove the USB stick.
- Final message: "Information from the device has been successfully saved to the USB stick". Tap OK. You can now remove the USB stick.
Step 2: download the new version
Insert the USB stick into your computer in order to launch the Toolbox.
If the version is not up-to-date, a pop-up window offering the latest version will appear. Click on "Accept" to download the Media Nav update onto the USB stick.
Step 3: install the new version on your vehicle
When the new version has been downloaded, insert the USB stick into your Media Nav (with the vehicle's engine on), turn it on and follow the instructions displayed on the screen of your Media Nav.
Our tutorial videos
Consult our user guides
Need help?
Multimedia Device Experts
Call us on 0344 369 0000*For any issues with your Radio, Satnav, Bluetooth or any other part of your Multimedia system. Our specialist team is available on option 4 between 8am and 6pm Monday to Friday.
Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.
*Standard network rates apply from mobile or landline phones.
Multimedia Device Experts
WhatsApp usInstantly send us a message via WhatsApp. It’s free to use and with the added benefit of being able to send images this means that we can quickly offer you the help you need with your Multimedia system.
Our specialist team is available between 9am and 5pm Monday to Friday.
Please note they are unable to answer any queries not related to Multimedia issues.
Want to know more?
Multimedia system
Media Nav Evolution
Compatibility
Check the compatibility of your phone
