FAQ easy link

Access the Navigation feature from the home screen of your easy link system. Touch the map icon or tap on Menu then Navigation. Find your favourite points of interest (POI) on your map, along with fuel prices and real-time information*.

* depending on personalisation settings

Easy link smart navigation is accompanied by the best TomTom services. Weather conditions, automatic speeding radar detection, traffic news, etc. Activate your connected services and find this information directly in your navigation space.

Preparing your itinerary has never been so easy!

1. Click on Find an address in the navigation menu and enter all or part of the address of your destination.
2. Press on the voice recognition button. When you hear the beep, speak your destination.
3. Use the Online Search feature for a fast and accurate search. As the first letters are entered, your multimedia system proposes a street name, a city or a point of interest (POI).

Your favourite country is usually your country of residence. The first time you start up, your easy link multimedia system automatically locates you geographically. Then you just have to confirm your favourite country. You can set your favourites at any time from Renault Customer assistance.

Your country map updates automatically.

When you start your vehicle, a message is displayed prompting you to set your country or region.

You can view your country and region settings any time by opening the vehicle information menu, then the Update map menu.

Your easy link multimedia system’s Navigation feature covers all countries of the same region. To take full advantage of this, set your favourite region.

Find all country maps for your region in the Navigation menu. To activate automatic updates for a country other than your favourite, go to the Renault Customer toolbox, accessible from your My Renault web account.

When selecting your favourite region, you automatically have access to all countries of this region. To get automatic updates of a country map, you must save it as a favourite country.

Are you travelling outside of your favourite region? Use smartphone mirroring to navigate more easily.

Your country map updates automatically and wirelessly. You can also perform updates from your My Renault account or at the dealership if an update is available.

To update the map using Renault connect, follow the steps below:

• Go to the Help section, click on Update maps.
• Choose easy link.
• Download the Renault connect updater.
• Launch the Renault connect updater on your computer and retrieve your USB stick.
• Enter the Vehicle Identification Number (VIN).
• Download the map to your USB stick.
• Go to your vehicle and connect your USB stick to easy link. The update will launch automatically.

Note: Leave your car parked, with the engine running, throughout the entire duration of the installation process.

Our experts are here to help. If the geolocation of your easy link navigation system malfunctions, contact Renault Customer service.

Coyote services are no longer available on easy link.

All of your smart navigation and driver assistance features are built directly into your onboard multimedia system!

You can adjust the navigation sound level using the volume button in the bottom right of your easy link screen.

Using the icons displayed next to this button, you can configure the volume of the music, the phone ring tone and the navigation.

To use your My Renault application’s connected services, your smartphone must have an OS version equivalent or higher than:

• Android 6.0
• iOS 11.0

To create your account in the My Renault application and access all of its content, follow the steps below:

• Download the My Renault application free of charge from the App Store or Google Play.
• Launch the My Renault app.
• Fill out the form with your personal details and accept the conditions of use.
• Click on Log in.
• An email is sent to your inbox. Open it, then click on the activation link. Check the SPAM folder if there is no activation email in your inbox.
• Return to the My Renault home screen. Click on Log in and enter your email address and password that you have chosen.

You are logged on!

You can change your email address linked to your My Renault account by following the steps below:

• Launch the My Renault app.
• From the menu bar at the bottom of the screen, click on the My Profile icon on the far right.
• At the bottom of this page, click on Change my email.
• Enter your new email address.
• Enter your password.
• Confirm.

To add your car to the My Renault account, follow these steps:

• Log in to your My Renault personal space.
• Click on the Car icon in the bottom left-hand corner of the screen then on the + button in the top left-hand corner of the screen.
• Enter the Vehicle Identification Number (VIN);
• Click on Add a car.

Your vehicle is now available in your My Renault account. You may view the list of available vehicles and add vehicles at any time.

The vehicle identification number (VIN) is a 17-digit number.

You will find this number on the vehicle registration document for your Renault or on the vehicle itself.

The VIN number is needed to add a car to your personal My Renault account.

Yes, you can add several cars to one My Renault account.

Follow the steps below:

• Launch the My Renault app.
• Tap on the Car icon in the bottom left-hand corner of your screen.
• Scroll down.
• Click on Add a car.

Find and manage the list of vehicles linked to your personal account at any timeMy Renault.

It is possible to add several vehicles to the same My Renault account. However, it is not possible to have the same car linked to several My Renault accounts.

Pairing your car with the My Renault applications is an essential step to using your connected applications.

To link your My Renault application with your car, please follow the steps below:

• Download the My Renault mobile application from the App Store or Google Play.
• Log in or create your My Renault account.
• Add your vehicle to your My Renault account.
• Once the car has been added to your account, click on the Synchronisation button and then on Synchronise my Renault and follow the steps described in your application.
• Then enter the code that appears on your car’s central screen in the My Renault application.

Note: If the notification disappears before you have entered the code, you can find it again by clicking on the icon at the top of your screen. If, however, you do not receive the notification containing the code on your car’s central screen, wait for 5 minutes then restart the synchronisation from the My Renault application.

• Click on Let's go.

Your car is now linked to your My Renault account. You may use all services offered by the My Renault application.

If you cannot add your vehicle to the My Renault virtual garage, please follow the steps below:

• Log out of your My Renault account.
• Delete the cookies from your browser.
• If you use an Adblocker, deactivate it.
• Log back in to your My Renault account.
• Add your vehicle to your virtual garage.

To check your tyre pressure on the My Renault app, follow these steps:

• Log in to My Renault
• In the My Vehicle section, click on Tyre Pressure

Note: To use this feature, make sure your connected services areenabled and the vehicle is paired with your app.*

The vehicle's tyre pressure is updated at the end of each trip when the engine is turned off.

Data is displayed in either bar or Psi depending on the vehicle configuration.

*Only available for compatible vehicles

To delete the vehicle from your My Renault account, follow the steps below:

• Log in to My Renault.
• Tap on the Car icon in the bottom left-hand corner of your screen.
• Select the relevant vehicle, then click on the Delete button and select the reason for deletion.
• Confirm.

Your vehicle has been successfully deleted from your My Renault account.

Locate the nearest dealer using your My Renault application.

To do this, simply log into your account, then click on the Navigation icon at the bottom of the screen. Then tap the + symbol at the right of the map. Select the Dealer icon. 

The nearby dealers are displayed. Click on one of them to obtain the contact details and opening hours.

To access remote services, you must:

1. Download the My Renault mobile application.
2. Create your account.
3. Add your vehicle to your virtual garage.
4. Link your vehicle to your application.

You can now use remote services such as: geolocation of your vehicle, door-to-door navigation, pre-heating and many others!*

* depending on your vehicle model, the type of connectivity, subscription to the connected services contract and the date of first registration.

Secure access to your My Renault connected services by configuring your PIN code. To do this, get inside your vehicle. Switch on your multimedia system. Make sure that you are in a coverage zone.

From your easy link settings, configure your 4-digit PIN code. Switch on your engine then switch it off.

Your PIN code is now saved. You can use remote services safely!

Open your My Renault application, then the Map menu. Click on the vehicle icon located at bottom left.

Your vehicle’s position is indicated by a yellow icon.

Note: To use this feature, make sure that your connected services are activated and that the vehicle is paired with your application.

The vehicle’s position is updated at the end of each journey provided that you are in a network coverage zone.

After 3 days, if the vehicle has not moved, the position is erased for security reasons.

Control the temperature of your cabin remotely. To do this, log in to your My Renault mobile application.

Make sure that your engine is switched off and that your Renault electric E-Tech or Renault rechargeable hybrid E-Tech is connected to an electricity supply.

From one day to the next, prepare your electric trips using charging scheduling. 

Go to your My Renault mobile application, select your vehicle then access the Schedule charge menu.

Select your charging mode.

To consult the charge history for the past 6 months in the My Renault app, follow these steps:

- Log in to My Renault
- In the My Vehicle section, click on Charge History

Note: To use this feature, make sure your connected services are enabled and the vehicle is paired with your app.

You can renew your connected services, and mapping, after your free period has expired for a period of 12 or 36 months. To do so, follow these steps:

• Log into your My Renault account
• In the Renault Connect Store section, click on the service pack you wish to renew
• Follow the payment instructions
• You will receive a confirmation by e-mail at the e-mail address you provided
• Take full advantage of your connected services once again

You will find all information on use of services on each product data sheet. Some services may be used directly on your easy link system, others require download of the My Renault mobile application.

You can find information on your services in the Renault connect store.

Note: Check if your vehicle is in a network coverage zone.

To check the compatibility of a service with your vehicle, follow the steps below:

• Log in to your My Renault account.
• Select your vehicle by entering your VIN.
• Click on Renault connect store.
• All the services listed are eligible for your vehicle. You will find all information concerning installation of the service and its update in the product data sheet or on the Renault connect site.

Simply follow the steps below:

• Check that you have authorised data sharing and activated connectivity on your easy link system.
• Check if your vehicle is in a network coverage zone.
• Some services compatible with your Renault will be automatically be installed on your easy link system if you are in a coverage zone.
• You can go to the Renault connect store to view the information related to your services.

For 3 years you can use your connected services free of charge. After this period you can renew by choosing one of our packages.

Your connected services are activated during your vehicle handover. You can use them free of charge for 3 years. Do you want to extend them? Choose from our 12- or 36-month renewal packages.*

* depending on services

We take care of everything! Your connected services are activated at your vehicle handover by simply tapping on a button on your easy link system.

For more information, contact our Renault customer services.

Activating the My Renault application in your car is a prerequisite for using your connected services.

To activate the services in your car, follow the steps below:

• Check if your vehicle is in a network coverage zone.
• With the engine off, switch on the central screen of your vehicle and click on Connection.
• Click again on Activate, then on Yes to accept data collection from your Renault.
• A confirmation screen then appears in your system, telling you that within a few hours you will be able to enjoy your services in the car.

To enjoy your services using My Renault, you must also link your application to your car.

To do this:

• Log in to your My Renault account.
• Go to the Car menu in the bottom left-hand corner of your screen.
• Click on Connection and follow the prompts from your application.

To find out whether connected services are activated:

• Log in to your My Renault account.
• Enter the Vehicle Identification Number (VIN).
• Go to the Renault connect store page;
• The status of each of your services is indicated in the My Services tab on the Renault connect store.
• To activate your services, make sure data sharing is authorised, and that the connectivity of your easy link system is activated.
• Check that your vehicle is in a network coverage zone;

Your services will be available 72 hours after activation of connectivity. Contact your customer support with any questions.

Renew your connected services from your computer or your smartphone. To do this, log in to your My Renault account.

Go to the Offers tab to check if the connected services renew option is available.

Then click on Renew and follow the prompts for the next steps.

To update your connected services, follow the steps below:

• Log in to your My Renault account;
• Access the Renault connect store page;
• If the service contract is reaching its expiration date, a renewal option will be available in the Catalogue section;
• Select the offer you wish to subscribe to and pay for your purchase;
• Enjoy your service!

To temporarily deactivate your vehicle’s connected services, manage your confidentiality by deactivating data collection. You can do this as follows:

• Refuse data collection in the message that is displayed when starting the vehicle.
• Go to the easy link system settings at any time by clicking on Settings, System, Device management, Data.

The Renault connect store lets you:

• Consult the catalogue of applications and services available for your car. You can purchase or update services from the Catalogue section.
• Check the current status of your service contracts to see which services are active for your car.
• Update your easy link system and maps with the latest available versions. You can do this in the Updates section.
• Lastly, you can access the help section, where you will find useful answers to the most frequently asked questions, as well as guides to follow.

Note: Note: To access the Renault connect store, log in to your My Renault account and click on the Renault connect store tab.

To use services, check that you have authorised data sharing and activated connectivity on your easy link system.

The Renault connect store lets you access services related to navigation or remote control of your Renault.

Availability varies depending on your vehicle model.

To access the Renault connect store, you must first create an account in My Renault. Then follow the steps below:

• Go to the page https://my.renault.co.uk
• Click on Create an account.
• Fill out the form with your personal information and accept the conditions.
• Click on Create an account.
• An email will be sent to you at the indicated address. 
• Open it, then click on the activation link. Note: Check the SPAM folder if you do not receive the activation email in your inbox.
• You may now access the Renault connect store by logging into your My Renault account.

To view the list of services available or activated on your vehicle, follow the steps below:

• Log in to your My Renault account.
• Select your vehicle by entering your VIN.
• Click on Renault connect store.
• Go to the Catalogue or My Services tab to get information about the services available on your easy link multimedia system.

Do you have questions on the Renault connect store, how it works or the available services?

Consult our FAQ or contact our Multimedia Help Team

It is automatically activated in the event of a collision. The system puts you in contact with help services and sends them your exact location.

If needed, you can activate emergency call manually by pressing the button located near the rear view mirror.

Your vehicle is delivered with the appropriate easy link version. The version cannot be changed. However, you receive regular automatic updates.

If one of your connected services is not working, follow these tips:

• Check that you have authorised data sharing and activated connectivity on your easy link multimedia system.
• Check if your vehicle is in a network coverage zone.
• You can find information about your services in the Renaultconnect store.

To prepare your car for resale, follow the steps below:

Start by removing your car from your My Renault account. Then, restore your vehicle to its factory settings to delete your personal data:

• Get into your car.
• Click on Menuin the bottom left-hand corner of your screen.
• Tap the Info icon.
• Click on System at the bottom of the screen.
• Tap the Reset icon.

Your car is ready for resale!