service plan frequently asked questions

Yes, you can buy a service plan for your vehicle online through our Renault Shop.

You can choose to pay monthly or by a single payment.

EMaC handles the administration of your vehicle’s service plan on behalf of Renault UK Ltd.  EMaC collect the Direct Debit instalments from your bank or building society that pay towards the upcoming servicing requirements of your vehicle.

If you’re thinking about cancelling, please call us on 0330 099 6826 – we would hate to lose you. We can talk you through the benefits and options of remaining a service plan customer, particularly if your needs or circumstances have changed.
If ultimately you do decide to cancel, we will help you to finalise the agreement quickly and efficiently. Refunds are calculated based on the money you have paid into the service plan account, less any services and/or management charges.

The Terms & conditions of the Service Plan you have chosen to purchase will be shared during the checkout process.