{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contact/complaint.html","lastSlugWithoutPopin":null,"slug":"/contact/complaint.html","location":{"base":"/contact/complaint.html","queryParams":{}},"data":{"jcr:title":"complaint details","seoSemanticMessage":"

Use this form to contact us with details of your complaint

","title":"Make a complaint on Renault Customer Services - Renault UK","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Do you wish to make a complaint? Fill out the form and contact Renault straight away. ","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0":{"mandatoryLegend":"*Mandatory","helpText":"Our opening times are 8am - 6pm Monday to Friday. Closed Sat, Sun and Bank Holidays. To help us respond to your request please select a topic from the drop-down menu.","vehicleSectionTitle":"Vehicle information","titlePrefix":"Please complete your details below","submitButtonLabel":"next","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"Please give us a brief explanation of your problem, whether you have been in touch with Renault Customer Services before and what we could do to fix this for you?","selectLabel":"My complaint is about...","errorMessage":"Please enter some details about your issue.","types":{"1":{"type":"vehicle fault"},"2":{"type":"multimedia & connected services"},"3":{"type":"delivery delay"},"4":{"type":"parts delay"},"5":{"type":"sales complaint"},"6":{"type":"after sales complaint"},"7":{"type":"conformity compliance"}}},"attachment":{"errorMessageSize":"your document is too large, please check and try again","errorMessageMissing":"your document is missing","formatsLabel":"documents allowed are jpg, jpeg, png, or pdf. Max size: 5MB","isVisible":true,"errorMessageFormat":"please check the file format and try again","attachments":{"1":{"title":"Add a supporting document","isMandatory":false},"2":{"title":"Add a second supporting document","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}},"slice21v0":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

** Excluding weekends and Bank Holidays

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"complaint details","url":"/contact/complaint.html","components":["one/components/common/caseform/slice97v0","one/components/edito/slice21v0"]},{"title":"your vehicle","url":"/contact/complaint/your-vehicle.html","components":["one/components/common/leadform/slice134v0"]},{"title":"your details","url":"/contact/complaint/contact-details.html","components":["one/components/common/caseform/slice55vB","one/components/edito/componentD7v0"]},{"title":"confirmation","url":"/contact/complaint/confirmation.html","components":["one/components/common/caseform/slice70v0","one/components/edito/slice21v0"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/contact/complaint.html","nextStep":"/contact/complaint/your-vehicle.html"},"displayAuthentModal":false,"caseSubmissionError":"An error has occurred. Please try again later.","formType":"Complaint","stepperTitle":"Make a complaint","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficiency Class"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"1":{"models":"Twizy;Twingo;Clio;Zoe E-Tech electic;Scenic;Grand Scenic;Megane Hatch;Megane Sport Tourer;Megane R.S.;Megane electric;Captur;Arkana;Austral;Kadjar;Koleos;Zoe E-Tech electric van;Kangoo;Kangoo E-Tech electric van;Trafic;Master;Master E-Tech electric;Conversions","isCorporate":false,"brand":"Renault"}}},"validation":{"zipCode":"([Gg][Ii][Rr] 0[Aa]{2})|((([A-Za-z][0-9]{1,2})|(([A-Za-z][A-Ha-hJ-Yj-y][0-9]{1,2})|(([A-Za-z][0-9][A-Za-z])|([A-Za-z][A-Ha-hJ-Yj-y][0-9][A-Za-z]?))))\\s?[0-9][A-Za-z]{2})"},"receipt":{"validatedPayment":"payment confirmed","yourOrderLabel":"options selected","asapLabel":"as soon as possible","eWaste":" ","wishedOperation":" your request","yourAvailabilities":"your appointment timing","dealerServices":" any additional services","yourCarLabel":"your vehicle","yourAppointment":"your appointment request","laborCost":"labour cost","seeMyCart":"show my basket","selectedPackages":"options selected","vehicleOfInterest":" interested in","contractSigned":"contract signed","seeMySummary":"show my summary","quoteValidity":"your quote is valid for 1 month","yourEnergy":"fuel type","selectedOffer":"offer","viewDetails":"view details","summaryLabel":" summary","payDealerLabel":"total","yourDealerLabel":"your retailer","offer":{"details":" offer details"}},"abandonmentModal":{"modalTitle":"are you sure?","modalIntroduction":"All the information you have entered into this form will be lost. Press \"cancel\" to continue or \"leave\" to close the page."},"identityTooltip":{"title":" "},"enginesTypes":{"1":{"label":"Petrol"},"2":{"label":"Diesel"},"3":{"label":"Electic"},"4":{"label":"Hybrid"},"5":{"label":"Plug-in hybrid"}}},"authenticationParams":{"link":"https://my.renault.co.uk/","text1":"Do you have a My Renault account? ","text2":" Save time & connect","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"continue without logging in","createAccountLabel":"create an account","straplinePopIn":"welcome back","title":"create an account or login to My Renault","alreadyAccountLabel":"login to My Renault","descriptionPopIn":"Thanks for logging in! ","helloLabelPopin":"hello","introduction":"

You'll need a My Renault account to continue. Please create an account or login to your existing account to continue.

If you have any problems, our Renault Concierge Team, available via Live chat, will be on hand to help you through the process.

T&C's apply.

"}},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"suv","title":"SUV","models":{"1":{"modelId":"scenic-hcb-ph1"},"2":{"modelId":"arkana-ljl-ph1"},"3":{"modelId":"austral-hhn-ph1"}}},"5":{"name":"electric-cars","title":"electric cars","models":{"1":{"modelId":"megane-bcb-ph1"},"2":{"modelId":"scenic-hcb-ph1"}}},"8":{"name":"hybrid-cars","title":"hybrid cars","models":{"1":{"modelId":"clio-bja-ph1-hev"},"2":{"modelId":"captur-hjb-ph2"},"3":{"modelId":"arkana-ljl-ph1-hev"},"4":{"modelId":"austral-hhn-ph1"}}},"13":{"name":"electric-vans","title":"electric vans","models":{"1":{"modelId":"kangoo-etech-electric-ffk-ph1"},"2":{"modelId":"master-ze-f62-ph2"}}}}},"ecologicalParams":{"ecoMalusDetailsLabel":"details","recoveryBonusDisclaimer":"recovery bonus","ecoBonusDeducted":true,"recoveryBonusDetailsLabel":"part exchange","recoveryBonusDescription":"part exchange, new for old scheme","ecologicalRebateDisclaimer":"includes {ecologicalRebate} PiVG support","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":"PiVG","ecologicalBonusDescription":"The PiVG, if applicable, will be included in the price","ecologicalMalusDescription":"T&C's","ecoBonusLabel":"PiVG"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:tyktkdg0dbq","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"professionalParams":{"isPro":false,"sling:resourceType":"one/components/structure/professionalParams"},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":true,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":true,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"Show monthly price"}},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"ccParameters":{"position":"Bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"c2gParams":{"currency":"GBP","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"gb","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"tyreLabelling":{"frontTyresLabel":"Front tyres","rearTyresLabel":"Rear tyres","tooltipTitle":"tyre energy labels","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

The new European labelling standard provides easy access to energy performance information on the tyres we provide with the sale of your new vehicle or for tyre changes.

"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"around me","searchPlaceholder":"enter your town or postcode","renaultPartner":" ","strapline":"Renault network","title":"Find your retailer","filterResults":"filter","geolocalisationErrorMsg":"We are unable to locate you, please try again.","favoriteDealer":"favourite retailer","legend":{"major":"Renault retailer","minor":"Renault bodyshop","title":"legend"}},"cta":{"selectAsFavorite":"make favourite","seeOpeningHours":"show opening hours","seeAllDealers":{"link":"/find-a-retailer/dealer-listing.html","label":"view retailer list"},"select":{"label":"select"},"expandResults":{"label":"expand results"},"contactUs":{"link":"/contact/contact-retailer.html","label":"contact us"}},"info":{"openingDoors":"open from","openingHours":"opening hours","closed":"Closed","opened":"Open","direction":"directions","vacations":"Closed from {startDate} to {endDate}","nextOpening":"Next open {date}","contactDetails":"contact details","website":"website","services":"services"},"onlineAppointment":{"label":"online appointment"},"pattern":{"streetAddress":"{postOfficeBox} {streetAddress} ","cityZipCode":"{locality} {postalCode}"},"coordinates":{}},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"en-gb","rootPath":"https://easyconnectstore.renault.no/content/renault/gb/en.html"},"2":{"language":"en-ie","rootPath":"https://easyconnectstore.renault.no/content/renault/ie/en.html"},"3":{"language":"en-in","rootPath":"https://easyconnectstore.renault.no/content/renault/in/en.html"}},"sitelangs":{}},"siteParams":{"language":"en","countryName":"UK","brand":"renault","country":"gb","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"en-GB","rtl":false,"country3":"GBR","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-31613530-1","gtmConsentContainerId":"GTM-MJQBHV7","kameleoonId":"hguoj05yh7","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"c9b71b6c-b621-4e78-8cb6-29eeff15ce42","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_e8d4g4SE_Fo8ahyHwwP7ohLGZ79HKNN2T8NjQqoNnk6Epj6ilyYwKdHUyCw3wuxz","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.co.uk/contact/complaint.html"},{"rel":"alternate","hreflang":"en-gb","href":"https://www.renault.co.uk/contact/complaint.html"},{"rel":"alternate","hreflang":"en-ie","href":"https://www.renault.ie/contact/complaint.html"},{"rel":"alternate","hreflang":"en-in","href":"https://www.renault.co.in/contact/complaint.html"}],"meta":[{"name":"description","content":"Do you wish to make a complaint? Fill out the form and contact Renault straight away. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"complaint details"},"authentication":{},"liveChat":{"activateBtoFunnel":false,"activateProductPlans":false,"activateConfigurator":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":true,"activateHomepage":true},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Homepage","url":"https://www.renault.co.uk/"},{"title":"Contact","url":"https://www.renault.co.uk/contact.html"},{"title":"complaint details","url":"https://www.renault.co.uk/contact/complaint.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/authenticationParams","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/searchParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/transverseParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"dealerLocator":{"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}