remote control pack
Depending on the version, model and characteristics of the vehicle, the remote control pack offers several functions:
- via My Renault app on your smartphone, you can find information about the vehicle, in particular total mileage, vehicle location, range in miles and, for electric vehicles, battery charge level, car connection status, charging history and the vehicle’s reachable zone based on the state of charge of the vehicle’s battery;
- to control the vehicle remotely from My Renault app: for electric vehicles, start, program or defer charging remotely, or start the heating or air conditioning remotely to precondition the vehicle;
- for electric vehicles, prepare an optimal route by finding charging stations along the way.
From My Renault app, you can remotely activate or program the heating and/or air conditioning to precondition your vehicle.
data processed:
- Vehicle identification number (VIN),
- Vehicle equipment level (type of air conditioning, heated seat option, heated steering wheel option),
- Hood opening status,
- The temperature currently selected by the customer in the vehicle,
- Preconditioning status (started, in progress, stopped), and
- Gearshift status.
legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)
retention period:
- The link between the VIN (including the equipment level) and the My Renault account is kept on our servers as long as the customer does not delete the vehicle from his/her account or the vehicle is not paired with another My Renault account;
- Vehicle usage data are stored on our servers for a period of 90 days. Data is purged as soon as no service requiring this data is activated on the vehicle.
multimedia system: Easy Link / openR link
From My Renault app, you can remotely start, program or defer vehicle charging.
data processed:
- vehicle identification number (VIN),
- vehicle connection status and battery level,
- complete charge management,
- range and remainin charging time,
- 7-day sliding charge planning calendar (days, start time and time).
legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)
retention period:
- The link between the VIN (including the equipment level) and the My Renault account is kept on our servers as long as the customer does not delete the vehicle from his/her account, or the vehicle is not paired with another My Renault account;
- Vehicle usage data are stored on our servers for a period of 90 days. Data is purged as soon as no service requiring this data is activated on the vehicle.
multimedia system: Easy Link / openR link
From My Renault app, you can find charging point stations available on your route and thus remotely manage the planning of your journey, in particular by scheduling an optimal route, with the localisation of the charging spot stations.
data processed:
- Vehicle identification number (VIN),
- GPS position at end of journey,
- Vehicle range.
legal basis art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)
retention period:
- Geolocation data is kept until a new GPS position is recorded;
- The link between the VIN (including the equipment level) and the My Renault account is kept on our servers as long as the customer does not delete the vehicle from his/her account or the vehicle is not paired with another My Renault account;
- Vehicle usage data are stored on our servers for a period of 90 days. Data purged as soon as no service requiring this data is activated on the vehicle.
multimedia system: openR link
remote dashboard
From My Renault app, you can remotely consult various information related to the current state of the vehicle.
data processed:
- Vehicle identification number (VIN),
- Total mileage,
- Vehicle range,
- Tyre pressure.
legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)
retention period:
- The link between the VIN (including the equipment level) and the My Renault account is kept on our servers as long as the customer does not delete the vehicle from his/her account or the vehicle is not paired with another My Renault account;
- Vehicle usage data are stored on our servers for a period of 90 days. Data is purged as soon as no service requiring this data is activated on the vehicle.
multimedia system: Easy Link / openR link
From My Renault app, you can remotely consult various information related to the current state and charging history of the electric vehicle’s battery.
data processed:
- Vehicle identification number (VIN),
- Charging range,
- Battery charge level,
- Vehicle connection status,
- Charging history (day and time of charge, duration, battery percentage at the start and at the end of charge, charged energy in kw/h).
legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)
retention period:
- The link between the VIN (including the equipment level) and the My Renault account is kept on our servers as long as the customer does not delete the vehicle from his/her account or the vehicle is not paired with another My Renault account;
- Vehicle usage data are stored on our servers for a period of 90 days. The data is purged as soon as no service requiring this data is activated on the vehicle.
multimedia system: Easy Link / openR link
connected assistance
Emergency call is a statutory service in Europe. In the event of an accident, the vehicle issues an emergency call automatically or at the touch of a button on the roof. Data from the car is automatically shared with the call center for faster interventions at the scene of the accident.
data processed:
- Indication of whether the service is triggered manually or automatically,
- vehicle type,
- the vehicle identification number (VIN),
- the TCU number,
- geolocation data (last three positions of the vehicle),
- technical data of the vehicle: type of vehicle, type of engine, type (automatic or manual),
- time of the call to help the emergency services to make a diagnostic faster,
- direction of the vehicle.
legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)
retention period: data are kept for a maximum of 13 hours in the vehicle. Data is kept for the time required to handle emergency situations. Data is completely deleted when this is no longer required for this purpose.
multimedia system: Easy Link / openR link
This service allows the driver to call Renault assistance directly from his vehicle in the event of a breakdown. The location and technical information of the vehicle are automatically transmitted during the call.
data processed:
- Technical identifiers of the person (VIN, IPN, registration number, IMEI number,…),
- Identification data (name, first name, contact details),
- Technical data specific to a vehicle (technical characteristics, quality, maintenance)
- Commercial relationship data (incl. payment and transaction data, contract).
legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)
retention period:
- Data is kept for 180 days by Renault,
- Data is kept for 5 years by AXA (or equivalent depending of the country) (pseudo-simulated data)
multimedia system: Easy Link
electric vehicle connected services
From the My Renault application, you can consult and manage your vehicle’s charging status, as well as many other services:
- Route planner for electric driving (planning of a long journey in an electric vehicle and navigation via Google Maps) and display of the accessible range;
- Location and availability of charging stations in real time;
- Charging status and driving range; Programming vehicle charging remotely;
- Starting and programming the heating and air conditioning (pre-conditioning) remotely (immediately or at a scheduled time)
Some of these features can also be activated from the car’s multimedia system:
- Location and availability of charging stations in real time;
- Programming vehicle charging;
- Programming heating and air conditioning (immediately or at a scheduled time)
automatic updates
When necessary, the maps of your favourite countries and the multimedia system software are updated automatically. For the maps, updates will be made available for 3 years.
You may also select updates for maps of other countries in your area and for the multimedia system software manually. Manual updates can be downloaded onto a USB key from the Renault CONNECT Updater tool.
Data processed:
The following data must be processed to use this service:
- Vehicle identification number;
- Maps and software version;
- Maps service activation date;
- Favourite region for maps;
- Type of multimedia system;
To receive maps updates, you must, when configuring your vehicle, select your favourite country in order to benefit from 2 free automatic updates for this map every year, for 3 years. To facilitate your selection, the vehicle’s geolocation is used to recommend your favourite country based on the vehicle’s current location. This geolocation data is not stored and will not be collected again.
Data retention:
For the maps and multimedia system software updates, data is saved for the duration of the contract, or 3 years from the time the services are activated.
Note: In the case of manual updates using a USB key, the user is responsible for erasing the data on the USB key.
the service enables the automatic update of some of the car’s software using Over the Air technology (without any customer intervention).
data processed:
- The vehicle identification number (VIN),
- Connection logs,
- Latest software versions, configuration and calibration, and
- Update history.
legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)
retention period:
- Connection logs are kept for twelve (12) months, and
- All other data is retained for the life of the vehicle.
multimedia system: Easy Link / openR link
associated connected services
From My Renault app, this service allows you to remotely pinpoint your vehicle’s last position, which will be displayed on the screen of your My Renault app.
data processed:
- Vehicle identification number (VIN),
- Vehicle geolocation at the end of each journey,
- Connection logs.
legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)
retention period:
- Geolocation data is retained until a new vehicle position is recorded;
- The link between the VIN (including the equipment level) and the My Renault account is stored on our servers as long as the customer does not delete the vehicle from his/her account or the vehicle is not paired with another My Renault account
- Data related to the use of the service (logs concerning the use of the service: error/success code, etc.) are kept for 6 months on our servers ;
- Vehicle usage data is stored on our servers for a period of 90 days. The data is purged as soon as no service requiring this data is activated on the vehicle.
multimedia system: Easy Link / openR link
Connected Driving pack gives you additional contextual information about the road (curves, speed limits, roundabout, etc.) and can affect certain functions on your vehicle:
- Cruise control, which adapts the vehicle’s speed to the context of the road without any action on the part of the driver,
- Increased accuracy of the speed limit displayed on the dashboard,
- The information provided to the driver to reach the final destination/ event at the right speed ;
- Optimize electrical energy according to driving conditions and to the journey (gradients, traffic info, city, etc.) to offer you better autonomy and optimal vehicle performance.
data processed :
- Vehicle identification number (VIN),
- Service provider’s license (ID),
- Connection logs.
legal basis : art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)
retention period :
- VIN and license ID are kept indefinitely so that the license can be reactivated once the contract with the third party has expired;
- Connection logs are kept for 90 days.
multimedia system: openR link
The connected maintenance service is a proprietary connected service whose main aim is to ensure that the vehicle is in good working order throughout its life cycle. You’ll be notified when your vehicle’s scheduled maintenance is due. In addition, you are alerted when a vehicle event requires you to visit a repairer. Finally, Renault has set up mechanisms to anticipate wear and tear on certain parts.
data processed:
- The vehicle identification number (VIN),
- Connection logs,
- Vehicle quality and maintenance data,
- Driver and driving behavior data.
legal basis: art. 6 (1) UK GDPR (data processing is necessary for the performance of the contract)
retention period: all data is kept for 8 years.
multimedia system: Easy Link / openR link
This service uses remote data collection to ensure that the traction battery warranty is properly fulfilled, thereby minimizing downtime for your vehicle. To this end, the data is transmitted to our After-Sales Service.
data processed:
- Vehicle mileage,
- Battery serial number,
- Battery health,
- Battery mileage,
- Energy supplied by the battery,
- Battery usage data required for health status recalculation.
legal basis: art. 6 (1) UK GDPR (data processing is necessary for the performance of the contract)
retention period: data is collected for the period required to implement the contractual warranty subscribed to and will be kept for twelve months following collection.
multimedia system: Easy Link / openR link
find out more about how your data is processed
protecting your personal data
activating and sharing your personal data
